Customer Relations

Complaint handling process

We know that sometimes things do not go the way they should.

If there is something about our products or services that you aren't happy with at Clintons Toyota, then let's work together to see if we can resolve it quickly and easily.

How to make a complaint?

Private / Business

As a first step, we encourage you to discuss your complaint with the relevant department contact at Clintons Toyota.

 

Clintons Toyota - Campbelltown

Department Contact Name Contact Email
Branch Manager Michael Zampelas [email protected]
Fleet Sales Manager Mohammed Sadat [email protected]
Service Manager David Sainsbury [email protected]
Parts Manager Adam Cicosta [email protected]

Clintons Toyota - Gregory Hills

Department Contact Name Contact Email
General Sales Manager Andrew Care [email protected]
Service Manager Patrick Kroopasa [email protected]
Parts Manager Adam Cicosta [email protected]

 

The minimum information required to investigate a complaint includes:

Personal details

Personal details

Including your name, address, phone number and email.

Vehicle identification

Vehicle identification

Vehicle Identification Number (VIN) and/or registration number.

Details of your complaint

Details of your complaint

Please include as much information as possible.

How to contact us

If you would like to inform us about your recent experience, make a complaint or pass on feedback, you can use one of the following options:
Contact us

Online Form

You can submit and online form via the bottom of this page.

Contact Us

Phone

If you wish to speak to us over the phone, call our Customer Relations Centre on 1800 255 227.

‏‏‎ Contact us

Email

If you wish to email our Customer Relations Centre, please send your email to [email protected].

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Once we have received your complaint we will:

1. Acknowledge it within 2 business days,

2. Advise you of an indicative timeframe in which you can expect an outcome,

3. Gather information, engage relevant departments and conduct an investigation into your complaint,

4. Lastly we will advise the outcome of your complaint and any further steps if required.

Unfortunately, there will be instances when our resolution to your complaint might not align with your expectations. Clintons Toyota is committed to helping you resolve any issues or complaints as quickly as we can in accordance with Customers' rights under the consumer guarantees in the Australian Consumer Law (ACL).

You are welcome to request a review which we can facilitate on your behalf through Toyota Australia. Should you still be dissatisfied with the outcome, your next step is to contact:

NSW Fair Trading


 

We also recommend reviewing the information provided by the ACCC for more information on your consumer rights.

Regardless of whether your feedback is positive or negative, it will greatly assist our dealership and provide an opportunity to "kaizen" or continuously improve our service to you. Kaizen forms one of the key pillars of Toyota globally - there is always a better way and we aim to deliver this to you at Clintons Toyota.

 


Still have questions?

Get in touch. 
 

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Administration Location

View Location Map & Get Directions

Clintons Toyota

Administration

11-23 Lasso Road
Gregory Hills, NSW 2557

Phone
02 4645 5888
Fax
02 4645 5809

View Location Map & Get Directions

Department Trading Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed